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MANAGED SERVICE

We watch your production errors. You keep the decisions.

Most teams do not need another dashboard — they need someone to read the noise and come back with a cause, the evidence, and a response worth approving. That is the service. The workspace runs on our infrastructure; the authority stays on yours.

Who does what

A clear line, drawn before anything starts.

Before a single incident is read, both sides know which decisions are theirs. Nothing on this page is negotiable after the fact.

We do

Operate and interpret

  • Run and update the workspace, the database, and the queues
  • Connect it to your error tracker and keep the sync healthy
  • Configure the model provider and the redaction that runs before it
  • Watch the incidents that clear your alert threshold
  • Prepare a bounded response with the evidence behind it
  • Keep the record of what was proposed, approved, and applied

You do

Decide and own

  • Decide which environments and projects are in scope
  • Approve or reject every change before it reaches production
  • Own your own repositories, servers, and deploy credentials
  • Choose which risk levels are allowed to interrupt someone
  • Say who on your side receives what, and through which channel

Getting started

A week from first call to a quieter inbox.

No agent to install and no change to your application. The only thing we need from your side is a read token and a decision about scope.

Day 1

We agree what is in scope

Which applications, which environments, and what counts as urgent for your business. Payment and authentication paths usually score highest, and that is a decision rather than a default.

Day 1–2

We connect your error tracker

You create a read token in the tracker your application already reports to. Nothing is installed in your application, and no code change is required to start.

Day 2

The first sync runs

Existing issues are pulled in, analysed, and scored. This first pass usually surfaces things that have been failing quietly for months.

Week 1

We tune the noise down

Together we set the risk levels allowed to notify, and the channels that receive them. The goal for week one is that every alert you get is one you would have wanted.

Ongoing

You get decisions, not alerts

Each incident that clears the threshold arrives with a cause, the evidence behind it, and a proposed response — reviewed by a person before it reaches you.

What you actually receive

Three things, and nothing you did not ask for.

Everything else stays in the workspace until the weekly review. The point of the service is fewer arrivals, not more.

A critical incident
Cause, blast radius, and the smallest safe response, in the channel you chose.Within minutes
A proposed change
A pull request or a prepared file change, waiting for your approval — never applied on our own.When one is warranted
A review of the period
What broke, what repeated, and what is worth fixing at the root rather than patching again.Monthly

If you would rather not

Some teams cannot let the data leave. That is supported too.

The same workspace can run inside your own network, with your own keys and your own model provider. You operate it; we are not in the path at all.

  • Nothing leaves your infrastructure unless you configure it to
  • Run the model locally and no incident context goes anywhere
  • Same product — the difference is who operates it

START WITH A CONVERSATION

Tell us what keeps breaking. We will tell you what we would watch.

A short call is enough to scope it — which applications, which environments, and what counts as urgent for your business.

  • No agent to install and no change to your application
  • Every production change waits for your approval
  • Sensitive fields are redacted before anything is analysed
Talk to us See what each package includes

A scoping call, not a sales sequence.